Hawthorn Farm Self Catering Holiday Cottages



Tel: 01304 290029

Covid Safety at Hawthorn Farm Cottages 2022

Please rest assured that the cleanliness of our cottages has always been paramount, and your safety, the safety of our housekeepers and the local community are at the forefront of everything we do.

The UK Government has now published a plan for living with COVID-19 in England which removes all domestic restrictions in law, and passes responsibility for safeguarding measures to individuals, organisations and business owners. We have therefore up-dated the COVID-19 Risk Assessment for the holiday cottages at Hawthorn Farm, and in order to protect our more vulnerable guests, we will continue with the measures set out below for the time-being. And as we're not completely out of the covid-woods yet, we'd like to reassure you that if we're unable to accommodate you due to any further national lockdowns, or local lockdowns here in Kent, then we will of course transfer your booking to a future date, or issue you a refund.

Fortunately, there are many advantages to a holiday cottage vacation if you or anyone in your party are particularly vulnerable to the virus: no exposure to germs on airplanes/at airports or on public transport; you'll be staying in your own self-contained accommodation that has been thoroughly disinfected and prepared just for your arrival; you wont need to worry about sharing indoor spaces with others; and as your cottage will be situated in our extensive grounds/gardens and surrounded by countryside, you can easily keep a comfortable, friendly distance from other guests!

When you do arrive for your stay here, we’re determined that most covid-safe protocols will just go on in the background without you having to worry about them.

It is widely accepted that under most circumstances, the amount of infectious virus on contaminated surfaces is likely to have decreased significantly after a few hours. We will however, continue to build in a 30 hour gap between guests, in which time the cottages will be thoroughly cleaned and sanitised. As we have managed since the first lock-down in March 2020, most covid-safe protocols will just go on in the background without you having to worry about them - although we can share our cleaning protocols and COVID-19 Risk Assessment with you should you require them. For the most up to date general Public Health guidance, please visit: www.gov.uk/coronavirus

Our focus is on providing you with a comfortable, clean base so you can have an enjoyable and relaxing holiday in the peace of the Kent countryside and seaside. We’ve therefore tried to keep the changes and requests we make of you as minimal as possible, and these will be sent to you in good time before the start of your stay. Here is a summary of the main points:

Before your arrival

1. About a week before the start of your stay, you will be asked to let us know which beds you would like us to make up, as any beds not being used will remain un-made.

2. You'll also be asked to let us know if you'd like us to provide towels, or if you'd prefer to bring your own.

3. For the time-being, we are still asking our guests to bring the following items with them (as applicable):
• Tea-towels and oven gloves
• Washing-up gloves
• Kitchen roll, foil, cling film
• A supply of toilet rolls (there will be at least one for your arrival!)
• Tea/Coffee/Sugar and condiments – salt/pepper, sauces, cooking oil, herbs etc.
• Your own books, games, toys and DVDs, as we won’t be able to sanitise each individual item that we usually have for our guests to share
• Your own bedding and towels, if you don't want to use ours.

For more details of what to pack and what we provide in the cottage for your arrival, please go to: http://www.hawthornfarm.co.uk/your-holiday/what-to-pack

On the day of your arrival

1. The lead booker will need to check and confirm that none of the members of their party have symptoms, or have tested positive for covid-19.

2. You will be welcome to check-in any time after 4pm to give our housekeepers time to effectively air the cottage and complete our cleaning/disinfection protocols.

3. We are still operating a remote check-in process for the time being: you'll be asked to call us when you arrive and we'll talk you through the check-in over the phone.

During your stay

1. You are kindly asked to follow the on-going recommendations on hand washing, social distancing and disposal of any used tissues or wipes.

2. Special care will need to be taken when using any shared facilities, such as the playground equipment, bike shed and laundry room.

3. In order to provide a safe-environment for our guests who may be more vulnerable to covid-19, we are suggesting that no more than one adult at a time should be in the shared laundry room (with washing/drying facilities, toys, games and DVDs).

4. Guests are asked to use the dishwasher in preference to washing up by hand, as this keeps everything sanitised.

5. If there is an exceptional reason for us or a third party needing to enter the cottage during your visit (for example to rectify an issue), then social distancing will be adhered to, and masks will be worn.

6. If anyone staying in your cottage develops symptoms of covid-19, or tests positive for covid-19 you will need to inform us immediately and plan to return home has they should not be self-isolating in the cottage. In the unlikely event that anyone is unable to travel home, they will be need to pay for any extra days plus 1 further night for additional airing and sanitising, to ensure the cottage is safe for future visitors.

7. In the event of a new government-imposed local or national lock-down, you will need to return home immediately. If we are forced to close Hawthorn Farm Cottages, we will give you a credit equivalent to the remainder of your stay. If the lock-down is in relation to your home area, then we would expect you to make a claim on your own travel insurance.

At the end of your stay

1. You will be given a short check-list of things to do, including leaving windows open to air the cottage (weather permitting!); stripping the beds you've used; taking everything with you, including all unfinished food items; emptying bins; and cleaning or hoovering any obvious spills.

2. Check-out needs to be by 10am at the latest, as our housekeepers will arrive promptly and they need the cottage to be vacated at least one hour before they can enter.

This list will be reviewed and amended as per latest government instructions/guidelines.                                           Last updated 27 April 2022